Billing Structures & Sypha Credits

Sypha utilizes a clear, two-tiered billing framework: a fixed monthly subscription for each user seat, paired with flexible, non-markup Sypha credits for AI model usage.

[!NOTE] Seat subscriptions for Teams or Enterprise tiers are billed independently from Sypha credits. No initial model credits are included with the purchase of a Teams or Enterprise seat.

Organizational Credit Management

Administrative owners can acquire Sypha credits directly via the Management Console.

Credits purchased at the organizational level are shared among all members. Any team member can draw from this collective balance when using the Sypha model provider.

The process for utilizing organizational credits is identical to personal credit usage, with the only difference being the source of the funds.

Acquiring Organizational Credits

1. Access the Organization Section in your management dashboard.
2. Select "Augment Credits".
3. Choose a Funding Amount (standard increments include $50, $100, $250, $500, $1000+).
4. Finalize Payment through your established billing profile.
5. Immediate Availability: Credits are instantly added to your shared pool.

Utilizing Shared Credits

Team members can activate organizational credits by selecting the appropriate organization profile from the dropdown menu in the Profiles section of the Sypha extension.

Coming Soon !!!

Managing User Seat Subscriptions

To onboard new members into your Sypha Organization, you must ensure you have available user seats.

Increasing Seat Capacity

You can add seats at any point during your billing cycle. You will be billed a pro-rated amount based on the remaining days in the current period.

1. Visit the Organization Area.
2. Select "Add User Seats".
3. Specify the Quantity of new seats required.
4. Review Pro-rated Costs for the current cycle.
5. Authorize the Changes.

Reducing Seat Capacity

Unoccupied seats can be removed at any time, and your subsequent invoice will reflect the reduced count. Note that the billing date remains constant.

1. Navigate to the Organization Area.
2. Select "Remove User Seats".
3. Identify the Seats to Deactivate (ensure team members are removed from the seats first).
4. Confirm the Reduction.

For guidance on reassigning or offboarding members, refer to the Team Management guide.

Invoice Documentation

All financial records for seat subscriptions and credit purchases are accessible within the Invoices section of the dashboard.

Policy on Failed Payments

In the event of recurring payment failures:

• Grace Interval: A 3-day window is provided to correct billing issues.
• Service Interruption: Features will be suspended if the issue persists beyond the grace period.
• Data Persistence: Your data remains secure for 30 days during any service suspension.
• Reactivation: Services are restored immediately upon successful payment.

Next Explorations

• Review detailed usage analytics
• Understand organizational roles and levels